Terms & Conditions

Terms and Conditions – Astor Hostels

1 DEFINITIONS AND INTERPRETATIONS

1.1 From here on forth any use of “We”, “Our” and “Us” refers to Astor Hostels and where applicable its owners and parent companies.

1.2 “Astor Hostels” will generally refer to the hostel group, but may also refer to one hostel in particular all operated by separate companies under the same group name.

1.4 Whereas “You”, “Your”, “Customer” will refer to you the guest, resident, staff, event organisers, group leader, or any other third-party provider or purchaser.

1.5 “Arrival Date” and “Check-In” means the date at which the customer is due to arrive at the hostel.

1.6 “Booking” refers to the reservation made by the guest with the hostel.

1.7 “Customer” means person who makes the Booking, may also apply to those within the same booking,

1.8 “Guest” and “Visitor” means the Customer and any third parties they invite to the Hostel in connection with the Booking.

1.9 “Hostel” means the building in which the booking has been made to with Astor Hostels.

1.10 “Non Refundable” is any advance purchase bookings which may not be amended or cancelled.

1.11 “stay date” refers to dates in which the guest will be inhouse or the duration of their booking.

1.12 “cancellation day/cancellation date” refers to the date a guests requires a cancellation to be made

1.13 “Departure” “Check-Out” refers to the date the customer booking concludes and are due to leave the hostel..

1.14 “No-Show” refers to a guest not arriving on the arrival date of their booking.

1.15 “OTA” Online Travel Agent for example Hostelworld.com, Dorms.com, Booking.com, etc.

1.16 Hence forth the term “contract” will apply to the reservation of a room or bed in the hostel for accommodation. This will also cover any additional services or products that the hostel will provide.

2 House Rules

(Please refer to our General Terms for full terms and conditions on each of our house rules).

2.1Check-in is available from 3 pm. Check-out is from any time until 10 am. Late check-out is available. Book in advance at the reception. Reception hours (24 hours/London hostels) – York Reception hours (7 am to 12 am).If you arrive early, you can leave your bags in our luggage room free of charge and head out and explore the amazing neighbourhood and London’s amazing sights.

2.2 ID and Age Restrictions – All guests are required to present a valid Passport or photographic government issued Identification Cards at the time of check-in (this does not include driving licenses, in exemption of UK citizens).

Our hostels cater for customers aged 18-40, but welcomes guests of all ages, except those under the age of 18 (except for Astor York, please contact the hostel for rules).

2.3 Payment – We accept Visa, Master Card, and Cash (GBP £5, £10, £20, £50).

2.4 Room Key – Please ensure you return your key card at check-out. To avoid additional charges, you must return the card at any time before the official check-out time of 10 am If the card is not returned after 10 am, we reserve the right to charge £5 per card to cover replacement costs.

2.5 Check-Out – Is between 8am and 10am (there is a drop off box available for early checkouts) Just bring down your belongings and your key card.  (Checking out after 10am will incur an additional charge).

2.6 Late-Check Out – If you fancy a sleep-in until 12pm (midday) there is an additional charge, see reception for pricing. You must book this the night before and there is a limited number available so book early! (Checking out after 12pm will incur an additional charge).

2.7 Lockers – Are available to store your valuables and charge them while you are out and about for £2 per day! (Max 7 nights).

2.8 Luggage room – Is £2.50 per bag until midnight on the day of your departure. Any additional days will be charged at £7.50 per bag, per day.

2.9 Padlocks, Adaptors, and Towels – Available for sale, ask reception for details.

2.10 Smoking – Smoking is not permitted within the hostels; guests must use dedicated areas provided if available or smoke away from the hostel. (Any guests caught smoking in the hostel will receive a £100 fine and ask to leave with no refunds).

2.11 Drugs – Any guest found taking illegal drugs within the building will be ask to leave with no refunds issued. Depending on the circumstances we may contact the police if deemed necessary or required.

2.12 Attitude and Behaviour – Our hostels are a place for a warm happy atmosphere of co-inhabiting. Anyone found disrespecting, harassing, intimidating, or any general anti-social behaviour towards other guests’, staff members, neighbours, or behaving in an inappropriate or disruptive manner will be ask to leave with no refunds.

2.13 Guide and assistance dogs are only allowed in private rooms and must have the Assistance Dogs (UK) branded ID book. This ID book has been designed to support, guide and assistance dog owners with their access to goods, facilities and services, as defined in the UK Equality Act 2010 or Disability Discrimination Act (DDA) 1995. Please email us in advance to inform us that you are coming with a guide/assistance dog.

3 Bookings

3.1 The contract will commence when the hostel accepts the customers’ request be it phone, email, website, OTA, or other approved source. This will be confirmed by either confirmation from the hostel or authorised agent with a reservation number. Customers will be asked to provide a valid government identification, telephone, email, and valid payment card at time of booking (email and phone bookings can only place short term booking holds depending on availability as we are unable to process your card payment over these means). For non-refundable bookings, we may take the payment immediately, if there are insufficient funds or the card is not valid we may cancel the booking and this contract will not commence. Other bookings types and promotions may require us to take full or partial payment at time of booking.

3.2 This contract is between Astor Hostels and you the customer. If the booking is being made by a third party both members are responsible for payment obligations and to abide and make available these and any other relevant terms and commitments.

3.3 It is prohibited to resell, sublet, or pass-on any booked accommodation. The hostel retains right of ownership over the bed at all times. To act as a broker or sales representative to the hostel you must receive written approval to do so.

3.4 Reservations can only be made by people over the age of 18 of legal capacity.

3.5 Age Restrictions – We do not accept bookings for persons under the age of 18 (except Astor York see 3.6) unless done so through groupbookings@astorhostels.com given special permissions and conditions to do so. Persons over 18 of all other ages are welcome at our hostels, bearing in the mind that the atmosphere is aimed and created for those between the ages of 18 and 35.

3.6 Astor York exceptions – Under age guests must always have an adult present. Any underage persons who are not travelling with a parent or guardian must bring a signed document by a parent or guarding with a photocopy of an ID matching the child’s name. Anyone under age must stay in a private dorm with their responsible adult.

3.7 Any adults who arrive with children must be able to prove their direct relationship to the minor. Any arrivals that do not match this criterion will be reported to the police in accordance with guidelines on child protection and trafficking laws to ensure a legitimate relationship.

3.8 Bookings cannot be made for a specific room, but for a specific room type. Photography on marketing materials or user generated content may differ from the exact room. Bookings for exact rooms can only made directly through the hostel.

3.9 The hostel reserves the right to cancel the contract or forbid access to any persons it deems a risk to the well-being, comfort, safety, enjoyment, etc of guests and staff. The management reserves the right of admission or to evict any person from the building at any time at their discretion.

3.10 Any booking made for an activity deemed to damage the reputation or go against the core values of our hostels will be cancelled.

3.11a If the person in charge of making the booking is not a guest staying at the hostel they may still be responsible for any payment or fine attributed to the booking. The card on file will be the default card charged in the event of any issues. Further claims can be brought in the event the card does not work.

3.11b Any damage, fines, or unpaid items payments, including, but not limited to, Late Check-Out, abandoned belongings, smoking, etc., will be charged to the card on file or discounted from any pre-paid reservations with a future date if payment is not made at the hostel.

3.12 We have a zero-tolerance policy on any form abuse or prejudice due to a person’s race, sexuality, beliefs, affiliations, etc you will be asked to leave the building with no refunds issues and referred to the police.

3.13 In the event of a booking requiring amendments, we endeavour to grant the specific request or as close as possible dependant on availability. Prices and services may change depending on the number of days, season, or room type change.

3.14 In the rare event of a problem or issue and your booked bed is unavailable, we endeavour to provide you with a like for like or upgrade within our hostel group. In the event this is not possible we will refund any amount paid and help find alternative accommodation in the local area.

3.15 Bookings can only be made for groups up to 15 people this includes several bookings for the same group of peoples. Any booking involving 11 people or more must go through our dedicated groups department groupbookings@astorhostels.com to which a separate set of terms are adopted.

3.16 The Hostel’s House Rules must be obeyed at all times. The contract between the hostel and guest will terminate immediately with no rights to a refund should these rules be broken at any time. Additional charges may be filed in accordance to the rule broken.

3.17 The booking data, information and its accuracy are the responsibility of the customer. Upon receiving the booking confirmation, they must check the details, dates, etc are correct, in the event of any inaccuracies you must contact the hostel by email to make any amendments. The hostel cannot be held responsible for any inaccuracies due to incorrect data.

3.18 Maximum length of stay is 14 nights – Our hostels are registered as backpackers and travellers’ hostels, therefore the maximum length of stay permitted is a total of 14 nights in one year. (Exceptions are only made for particular room types and specific circumstances related to staff). Each individual hostel is not allowed to waiver this under any circumstances. It is important to note that these rules apply to all online travel agencies (OTAs) such as Airbnb, Booking.com, Expedia, Hostelworld, and our own website. Therefore, when booking through any of these channels, the maximum length of stay permitted at our hostels is 14 nights in total per year.

3.19 Booking Amendments – Changes to a booking must be made directly through the hostel or OTA Backoffice where applicable. Price adjustments for booking alterations will reflect the total for the booking of price per bed, per night. This excludes any prepaid deposits (except when booked Direct). It is at the hostels discretion if it includes any prepayment as a discounts or balance transfer towards the new booking. In the event of a date reduction any prepayment through an external online travel agent (OTA) will diminish automatically with the reduction as a percentage of the overall price. A processing fee of 20% may be applied for booking amendments.

3.20 If arriving at the hostel at a later date than anticipated, you must contact the hostel beforehand as your booking will be treated as a No-Show and the booking will be cancelled.

3.21 Guests who require equipment to sleep that produces sound like ventilators or sleep audio guides may be used in the hostel, but only in private rooms not dorms.

3.22 Guests cannot make a booking if visibly under the influence of drugs or alcohol.

 3.23 Long term guests will be presented with a different set of terms to sign upon arrival. These will change depending on the time of year and length of stay. Those terms do not override these terms they are an appendix to these terms when deemed applicable

4 Payments

4.1 Payment taken can be done by Visa, Master Card, or Cash depending on booking source and booking type. Be aware that we don’t accept AMEX (American Express)

4.2 Cash payments are not being accepted in case of Corona Virus/pandemic

4.3 Bookings made through an OTA on the same day as arrival must be paid by Credit Card, we cannot accept cash payment for these bookings.

5 Bookings made Online

The following may apply to any booking – source, type, and time of year will determine which will apply.

5.1 Bookings may be charged in full in order to confirm a reservation prior to arrival. These will be eligible for refunds in-line with our refunds policy below (see section 8).

5.2 Your card may be pre-authorised without prior approval in order to ensure they have sufficient funds in event of a No-Show.

5.3 The value of the booking may be charged 72 hours prior to arrival to ensure funds are available and avoid No-Shows.

5.4a Non-refundable bookings will be charged at some point between the moment it is booked and arrival through a payment gateway. (For privacy policy on our payment gateway please visit Stripe.com).

5.4b Invoices will be sent when a payment has failed or requires attention, these will be generated through a payment gateway to be paid by credit card failure to pay the invoice within 48 hours will result in the booking being cancelled.

5.5 All card issuer costs and fees are to be paid for by the guest including exchange rate and international transaction fees. The hostel is unable to show any hidden charges or fees charged by your card provider and will only charge you the net amount pre-agreed in GBP any additional costs are from third party providers (see Elavon.com or Stripe.com for further information on card charges).

5.6 If the value of a booking is greater than £750 a £375 deposit will be taken which is Non-Refundable in the event of a No-Show.

5.7 External Contracts and Partners – The hostel provides you with many services from several selected partners. We carefully choose these and aim to provide you with the best product for the most affordable price. We do not accept any liability for any issues while undertaking their activities like a tour, trip, meal, etc.

5.8 Special Requests – We will endeavour to honour any special requests made directly through our website or other OTA’s including providing a whole dorm as private, a lower or top bunk, bed near window, etc. However, these cannot be guaranteed and are subject to availability and no special concession or discounts will be applied when these cannot be fulfilled.

6 Cancellations

6.1 Flexi-Bookings – These bookings can be cancelled up to 72 hours before your arrival date by 2.30 pm (and 7 days before the arrival dates of the 29th, 30th and 31st of December), without charge. You will be charged the total price of the reservation if you cancel in the 3 days before arrival.

6.2 If the value of a booking is greater than £750, a charge of £375 will be charge if it has not been done so as a deposit already.

6.3 Non-Refundable Bookings – These bookings are charged in full the moment they are made or thereafter before arrival and cannot be cancelled for a refund or ammended. If cancelling through an OTA like Booking.com or Expedia you may want to cancel directly through their back office to try and claim back any commission as the hostel is unable to process this. (The discount applied to the base rate forfeits the rights to demand for compensation in the event of amendments or cancelations regardless of the situation).

6.4 Force Majeure – In the event of a cancellation out of our or the guests control like border closures, war, pandemics, etc. The cancelation terms above 6.1, 6.2, or 6.3 continue to apply, the hostel may issue a credit for the dates booked for a future date at their discretion. The hostel continues to have fiscal responsibilities including but not limited to staff wages and welfare, rent, insurance, bills, etc and for this reason cannot issue large numbers of refunds at once. The hostel will take into account the specifics of the situation and come to a conclusion on what is deemed an appropriate response. The default stance is the cancellation conditions remain the same.

6.5 AirBnb – AirBnb cancellations conditions are those agreed upon at the time of booking, please check AirBnb terms when booked on confirmation email.

6.6 Early Departures – After the Check-In date, guests cannot reduce the number of nights on their booking, any night reduction is not eligible to a refund.

6.7 Once a guest has checked-out and returned their room key the remainder of nights of the booking will be cancelled and resold. These beds cannot be kept for the guest unless prearranged.

6.8 Dynamic pricing – We use dynamic pricing, also referred to as demand pricing or time-based pricing. Our beds, products, or service based on current market demands and will change and adapt according to these conditions. We change prices based on competitor pricing, supply and demand, online reputation and other external factors in the market. The price agreed between guest and hostel at time of booking is the price that will be used to initiate the contract.

6.9 Visa confirmations – In order to provide a proof of address for visa requests, we require the booking payment to be complete. If the guest requires further proof the hostel may charge an administration fee.

7 No Show

7.1 No-Show on Flexible Bookings – If you don’t show up, you will be charged the total price of the reservation.

7.2 No-Show on Non-Refundable bookings – If you don’t show up, you will be charged the total price of the reservation.

7.3  Long termers who have paid a deposit will forfeit said deposit in the eventuality of No Show without prior agreement. If arrival date is later than originally stipulated charges will continue to be applicable for days that are not paid.

7.4 If you do not arrive for your booking by 6am the day after your check-in date, your booking will be cancelled and you will be charged for the entirety of your reservation. Once cancelled, we will be unable to reactivate your booking, which means you will lose any remaining nights and will not be eligible for a refund. If you are delayed or unable to check-in on your arrival date and wish to maintain your booking, you are to contact the hostel directly no later than midnight on day of check-in.

8 Refunds

8.1 Guests’ will only be entitled to refunds for booking amendments and cancelations on flexible bookings or those that specifically iterate that this is possible and if complying with other associated terms.

8.2 In the event the hostel is unable to provide the accommodation for a Non-Refundable booking. Refunds must be claimed within 90 days of the dispute. The hostel has a 120 day window in which to process the refund back to guests from day of cancellation.

8.3 All refunds will be made to the encrypted card on file or a physical card presented at reception. We are unable to accept card numbers over phone or email. The hostel will only issue the amount required in GBP any losses due to charges, fees, or currency exchange cost are out of the hostels control and must be paid for by the guest.

8.4 For group bookings refunds see group booking terms.

8.5 Long terms guests must cancel bookings within the stipulated timeframe in order to be offered a refund. You will not be eligible for refunds in the event of any other terms agreed being broken.

9 Arrival and Departure

9.1 For all London properties, check-in is available anytime after 3 pm. At our York hostel, check-in begins at 3 pm and ends at 10 pm. Guests are welcome to store their luggage free of charge in our storage area until check-in is available.

9.2 Identification Card – A valid photographic identity card must be presented at Check-In, this can be a passport or government issued ID (Driving licenses are only valid for UK citizens). Only the information required will be taken from these and stored in our encrypted system.

9.3 Room Key – Key cards and codes are to be kept safe to ensure the security and safety of all of our guests. You are responsible for your key card from the moment it is given to you until it is returned. If your key is lost you will surrender your £5 deposit and will be required to pay a new deposit for the next key. Where applicable, you must maintain your token or voucher with you in order to claim back your deposit.

9.4 Check-Out – Guests must check-out of the hostel by 10am on the day of departure. This includes the removal of all belongings from the room. Checking Out after 10am will incur the charge of £20 per person to the credit card on file. In the event any belongings are left after 10am on day of departure the hostel has the right to remove them and place them in the luggage room (associated costs will apply, see luggage room terms 10.1). If items or belongings are left locked, the hostel has the right to remove the items by any means necessary, even if it involves damaging the guests’ property to do so by for example cutting a lock, removing webbing, dismantling items, etc…

9.5 Late-Check-Out – Guests can pay an additional fee to Check-Out at 12pm (midday) guest must follow the Check-Out procedure as mentioned above. Guest who do not Check-Out by midday will incur an additional charge of £20 per person to the credit card on file.

10 Services

10.1 Luggage Room – The luggage room is not a secure storage facility. It is accessible by all other guests and visitors using the luggage room. We assume no responsibility for any items stored inside the luggage room. All items left inside are done so at your own risk, we will not offer any compensation for lost, stolen or damaged bags, items, belongings, etc regardless if payment was or was not made for the service.

10.2 Any bags left longer than two weeks after date of departure without prior arrangement with the hostel will be considered abandoned and given to a local charity shop.

10.3 Lockers – Items left inside the lockers are done so at your own risk, they are not security lockers, but storage lockers. Astor Hostels will assume no responsibility for lost, stolen, or damaged items while in the lockers regardless if payment was taken or not. Any items left in the lockers for longer than one week after departure date without prior agreement will be considered abandoned and given to a local charity shop.

10.3a The hostel will assume no liability in the event personal electronics are damaged while using our equipment. The hostel will thrive to maintain these in ideal working conditions, but the nature of sharing this equipment may result in it being faulty or damaged. This includes personal accident or injury resulting from use of these lockers.

10.3b You will be liable for any expense related to the hostels not being able to use the locker, be it damage to the lock, hasp and staple, casing, or electrics.

10.4 Padlocks – Padlocks are available to purchase for £7.50 from the hostel. It is the guest’s responsibility to ensure the padlock is in full working condition when purchasing it any issues must be highlighted immediately. The hostel cannot be held responsible for any issues or faults arising for the padlock’s malfunction.

10.5 Adaptors – Adaptors are available to purchase at the reception for £7.50. The hostel cannot be held responsible for any issues, faults, or damage arising during the use of the adaptor.

10.6 Towels – Towels are available for hire from the hostel for £3.50 charge.

10.7 Under-bed storage cages and boxes – These are provided for storage which can be locked for additional safety. These are not secure storage facilities and the hostel assumes no responsibility for any items damaged, lost, or stolen regardless of the situation, even when at fault. They are a free amenity supplied for your comfort and use at your own risk.

10.8 Wake up calls – Astor hostels does not offer wake up calls to its guests as a service, it is done at the discretion of whoever is working on shift. We assume no responsibility in the eventuality a wake-up call is missed and the consequences attached to this.

10.9 Room allocation – When booking for more than one person we will always attempt to keep guests together in the same room. Unfortunately, there are occasions when this is not possible and guests in the same booking will stay in separate rooms.

10.10 Laundry Room – Guests may clean their own clothes using our washer and dryers. Please ensure you use the machines appropriately do not over load them and ensure all lint is cleaned before and after use. The hostel cannot assume any fault for damage or lost items as a result of using these machines.

10.11 – We will do the upmost in  our power to protect any passport or identifications left in our position, but in the eventuality these are lost or damaged, we will not accept any liability for the consequences associated.

11 Parcels, tickets, and general deliveries

11.1a Guests may have correspondence and goods delivered to the hostel providing the contents are lawful and not being used to defraud, assuming ownership, registering of company, or similar.

11.1bWe are happy to accept anything you send to the hostel and will take great care to protect it until you pick it up, but accept no liability for loss, theft, damage, or signing for wrong item, etc. Any items left for longer than one week after delivery will be placed in storage at the cost of £7.50 a day for the maximum of two weeks after departure date.

11.2 The reception is not responsible for the acceptance of a package or parcel if you have ordered a package or parcel you must be there to receive it or arrange with reception the posibility of them accepting it for you.

12 Food and Beverage

12.1 Food and beverage is not included in the booking unless in conjuncture with a special offer or agreed upon with the hostel in writing beforehand.

12.2a Guests may consume their own alcoholic beverages within the hostel in designated social areas with the exception of Astor York, all alcoholic beverages must be purchased from the Bar. In the interest of a good night’s sleep for other guests it is forbidden to drink alcohol in the rooms.

12.2b Guests must adhere to all regular hostel rules while under the influence of alcohol. Anyone found to be too intoxicated, may be  asked to leave common areas or the hostel if acting inappropriately, offensively, or generally deemed to be worsening fellow guests’ experiences.

12.2c It is illegal to consume, distribute, or receive any illegal substances within the hostel.

12.3 Food and beverages are not permitted within the room, except for a bottle of still or sparkling water. Any other items found in the room will be brought down to the kitchen at which point the hostel assumes no responsibility for them.

12.4 Astor York Bar – Alcoholic beverages are to be consumed and purchased by guests and visitors aged 18 years old and older.

12.5 Guests may bring, store, and cook their own food in our kitchens. All food must be labelled with departure date, name, and room number. Fridges are cleared three times a week any food in our fridges that are not labelled or are deemed a health hazard will be thrown away. In the case of non-perishables any food without a label will be placed on the  free food shelf.

12.6 Astor Hostels cannot be held responsible for guests’ food or drinks’, they are left in our fridges and storage areas at their own risk.

12.7 Our kitchens and dining areas may be used by our guests during the hours stipulated in each building, they may be closed for cleaning, or maintenance when required.

12.8a Breakfast – The cost of our breakfast is £3.50 per day, per person.

12.8b There may be active or traces of the following in our regular breakfast or in seasonal breakfasts – celery, wheat, such as spelt and khorashan, rye, barley, oats, crustaceans, eggs, fish, lupin, milk, mustard, tree nuts, peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites. We will attempt to display all relevant information, but as our suppliers may offer variations in our products please ask a member of staff to see packaging or ingredients list if you have any of these allergens.

12.9 Events, meals, or activities are subject to season, popularity, and occupancy. The events are hosted by our staff as a form of entertainment unaffiliated with the hostel. Guests join in at their own will and undertake any activity done at their own risk. The hostel staff, long term guests, visitors, third party vendors, partners, etc will try their absolute hardest to ensure the safety and security of these event, but cannot be held responsible for any injury, accident, damage of belongings, or even death during these events,

12.9a Photography and video during hostel events – During hostel events there may be photographic or video content being taken or filmed to be used for marketing, social media, or general advertising and promotional material. If you wish to be omitted or blurred from this content contact our marketing department at marketing@astorhostels.com and we’ll ensure you are not featured. We will use only use this content for the purposes listed above and will not sell or distribute the content to be used for any other purpose.

12.10 Data submitted by you – We welcome and appreciate your input on any of our social channels or third party company’s pages. However, if any of the content is deemed inappropriate, inaccurate, misleading, or false we will have this content removed.

13 Hostel Common Areas

13.1 The facilities in the hostels are used by large volumes of people each day, we will endeavour to ensure all furniture, appliances, and surfaces are in good working condition and perform regular safety inspection checks to ensure they are fully functional. However, due to the nature of the hostels and their regular use it is the guest’s responsibility to ensure all furniture, appliances and surfaces are safe to use before doing so and must report any fault or damage to reception. The hostel cannot be held liable for any accident, injury, death, or equipment damage arising from the use of our facilities.

13.2 Guests are not to leave their luggage or personal belongings unattended in the hostel’s common areas at any time. Guests are entirely responsible for their belongings at all times during their stay; particularly valuables like computing, photographic, design equipment, jewellery, and other such valuable items. The hostel accepts no liability to loss or damage items in any circumstance including flooding, power surcharging, equipment failure, etc.

13.3 If a guest has reported an item lost or stolen and the hostel finds it, we will do everything in our power to return the item at the guests expense. We cannot be held responsible for the loss, damage, or functionality of the item during this process.

13.4a Car Park- Astor hostels London have no car parking. Street parking is operated by the local council please contact each hostel individually for more information on parking.

13.4b Any cars, coaches, bicycles, etc parked in the car park in Astor York are done so at your own risk be it for a fee or for free. We do not assume any responsibility for theft, damage, vandalism, etc done to the vehicle, accessories or items within it. We do not provide surveillance at any hour of the day although CCTV is in operation 24 hours which covers most of the parking area.

13.5 Bookings made with Astor Hostels only include the price of the bed for the available number of nights agreed upon. Common areas and kitchens are an additional facility not included in the price, if they are closed for maintenance or private functions, guests are not entitled to any compensation.

13.6 Long term guests must report any issues with furnishings before signing their agreements. All furniture must be returned in the same state as found or will be deducted from your deposit.

14 Atmosphere, Behaviour and General Rules

14.1 We want everyone who arrives at our hostels to have an enjoyable, fun, and above all safe experience when staying with us. Any guests found to be breaking any of the hostel’s rules will be asked to leave with no refunds issued for the remainder of their stay.

14.2 Any guest or guests who are deemed to be behaving inappropriately, disturbing other guests, or are in anyway disrespecting another person, breaking the law, or acting in a way that is unconducive to the welfare and safety of others will be asked to leave the hostel immediately.

14,3 Our neighbours are part of our community; we want everyone including our fellow guests and neighbours to have a good night sleep! Do not sit in the steps in front of the hostel and please keep noise to a minimum while outside at all hours. Refusal to do so may result in being ask to leave the hostel.

14.4 Anyone found disrespecting our neighbours or anyone in our community will be asked to leave immediately regardless of the situation. Any problems or issues must be solved through reception or the local authorities.

14.5 Damage – Any guest caught damaging the building or items within it deliberately or through deliberate negligence will be ask to leave the hostel. The hostel has the right to charge any guest or guests for damage done to the building and for the replacement of damaged items at a rate determined by the hostel (receipts will be provided for replacement items). This includes heavily soiled mattresses, duvets, and pillows.

14.6 Items taken from the hostel – If a guest is found to have removed any items from the hostel they will be charged at the cost to replace, a restocking fee, and any maintenance cost associated.

14.7 Damage deposits – The hostel may ask for a damage deposit from groups of guests when it deems this reasonable including football games, races, stag and hen parties, or any such activities. If no damage is done the deposit will be returned at point of departure.

14.8 Electrical Appliances – Only small personal electrical appliances may be used inside the rooms and common areas like laptops, cameras, mobile phones, etc. Bigger appliances or equipment that may overload our fuse boards or be a fire hazard are not permitted like extension cords, portable cooking equipment, gaming equipment and tvs, etc.

14.9 The hostel team may remove any belongings that it deems dangerous, offensive, or inappropriate. These will be kept at reception until the guests claims them and a decision will be made on where they are to be kept depending on each item.

14.10a Smoking – Smoking inside our premises endangers the lives of guests and others, and is also against the law. Therefore, anyone caught smoking will be asked to leave the premises and fined £100, if unable to pay the fine, or the fine is not paid, the card on file for the booking will be charged.

14.10b In the event that fire detection equipment is tampered with, the hostel has to call their fire protection company to check on the equipment is not damaged for which the guests will be charged £350. If any of the equipment is damaged the guest will incur the cost to replace these with the cost of a detector being upwards of £100 + installation.

14.11 Any guests found in forbidden areas or opening Fire Exit doors when there is no fire will be asked to leave. Any guests found on top floor fire exits and routes will be fined £50 per person to reactivate security latches.

14.12 Odour and general hygiene – Our guest’s comfort is of paramount importance to us. If a complaint is made about a guest or their belonging’s odour relating to hygiene or general unpleasant odours, the hostel has the right to ask the guest to take the relevant measures to solve the issue. If the guests refuses to do so, the hostel has the right to ask the guest to leave.

14.13 The number of guests per bed or room must not exceed those permitted by the booking for example, a Twin Room caters for two people, or a four-bed private caters for a maximum of four people. Guests are not permitted to have more guests in the room at any time unless specifically agreed first by the hostel in writing. The whole group will be asked to leave without refunds.

14.14 Longterm guests’ may only bring guests into their rooms as agreed in their additional terms and conditions.

15 Oversights & Errors

15.1 Any omissions or errors in sales literature, on www.astorhostels.com, third party websites, order forms, quotations, price lists, order acknowledgements, dispatch notes, invoices or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

16 Disabled Customers

16.1 The Hostel fully complies with all laws relating to the treatment of and provision for disabled Customers.

16.2 Customers with any special requirements pertaining to a disability should inform the Hostel of the same prior to their arrival.

16.3 Please be aware, there are no lifts at any of the hostels, so those with a severe disability should consider this when making a reservation.

16.4 No animals are allowed in the hostel with the exception of assistance animal. If you have an assistance animal and would like to book to stay with us, in order for us to deal with your request effectively, please e-mail mark@astorhostels.com for availability and prices. Animals cannot be in shared dormitories and must stay in private rooms.

17 Special Offers

17.1 All offers or promotional packets are Non-Refundable unless otherwise specified. Any specific terms and conditions attached to these bookings override any conflict with the general terms and conditions. Offers are subject to availability and other restrictions.

17.2 Special offers are only available to bookings up to seven days and for groups smaller than ten. Any groups found making multiple reservations in order to avoid this restriction will have their contract cancelled. Please see groupbookings@astorhostels.com in order to make bookings of 12+ for rates and terms applicable.

17.3 Offers cannot be used in conjuncture with each other or used with a pre-discounted rate.

17.4 Special offers differ by location, when making a booking using a special offer please ensure you are booking for the correct location.

17.5 Discount codes can only be used one time per guest as an introductory offer with the exemption of the Astor Hostels Loyalty Program which can be used as many times as you wish!

17.6 Current Special offers

18 Delay or Failure to Perform

18.1 In the event we are unable to provide you with the booking requested it is your responsibility to have an up to date email or contact number for us to contact to inform you of any issues or cancellations with your booking.

19 A Limitation of Liability

19.1 To the fullest extent permissible by law, the Hostel’s liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of the Hostel’s employees, subcontractors or agents.

19.2 Notwithstanding sub-Clause 19.1 below, the Hostel shall not be liable for any indirect loss or damage which may be suffered by a Customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

19.3 Nothing in these Terms and Conditions purports to limit or exclude the Hostel’s liability for: 19.3a death or personal injury caused by the negligence of the Hostel, its employees, subcontractors or agents; 19.3b fraud or fraudulent misrepresentation; or 19.3c any other matter for which it would be illegal for the Hostel to limit or exclude its liability.

19.4 The hostel cannot be held liable for any loss of property due to negligence of the guest. Security is of paramount importance, and guests must take full responsibility for their personal belongings and valuables.

20 General

20.1 The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.
The Hostel may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform Customers as soon as is reasonably possible of any such changes.

20.2  The hostel does not provide tenancy or guaranteed long-term accommodation to any person staying in the building.

21 Data Protection

21.1 The Hostel will not share Customers’ personal data with any third parties for any reasons without the prior consent of the Customer concerned. Such data will only be collected, processed and held in accordance with the Hostel’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998. By posting pictures, or any other posts on social media platforms, including but not limited to, Facebook, Twitter, Instagram, Youtube and Pinterest, you agree to allow Astor Hostels to use that material to promote the Astor Brand.

22 No Waiver

22.1 No failure by the Hostel to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

23 Severance

23.1 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

24 Law and Jurisdiction and Place of Performance

24.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.
The Terms and Conditions described herein, shall apply to the use of the facilities and services provided by Astor Hostels London.

25 Errors and Omissions

Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

26 CHANGING TERMS & CONDITIONS

Astor Hostels retains the right to change these terms and conditions at any time without having to consult or inform the guest of the changes. Guests are unable to amend or change any of these terms and conditions. If individual provisions of these General Terms and Conditions should be or become void or unenforceable, this shall have no bearing on the validity of the remaining provisions. The statutory provisions shall apply in all other respects.

27 INFORMATION AND PRIVACY

For all other privacy term please see privacy policy at https://astorhostels.com/privacy

28 Supplier’s Code of Conduct

At Astor Hostels we believe that travel brings the people of the world together as one. It is a huge privilege to be able to explore the world and experience different cultures, cuisines, and everything in-between. However, none of these should be done at the expense of a fellow human being’s happiness or livelihood and should impact our planet the least amount possible aiming for neutral or negative emissions.

We vet our suppliers to ensure they are working ethically and do not support corruption, child labour, follow environmental guidelines, protect their workers human rights, do not discriminate and treat them with dignity and respect. And above all their operations are legal and transparent.

29 Astor Hostels Chatbot

Introduction

The Astor Hostels Chatbot is a product powered by OpenAI and integrated via Zapier. This tool is made accessible to our guests for informational purposes. By using this chatbot, you agree to the terms and conditions outlined below.

Disclaimer of Liability

1. Information: The chatbot has been trained with factual and accurate information to provide helpful responses. However, due to the nature of Large Language Models (LLMs), the chatbot may occasionally generate incorrect or fabricated information, known as “hallucinations.”
2. Accuracy of Information: Astor Hostels does not guarantee the accuracy, completeness, or usefulness of any information provided by the chatbot. Users should independently verify any information before making decisions based on it.
3. Beta Version: This chatbot is a beta version that is in development. We cannot take responsibility for any inaccuracies or issues that arise from its use.
4. User Responsibility: By using the chatbot, users accept all terms and conditions and agree not to hold Astor Hostels liable for any inaccuracies in the information provided. Users acknowledge that they should always double-check information with other sources.

Reporting Issues

If you encounter any problems or inaccuracies, please report them to marketing@astorhostels.com.

External Resources

For more information about the technologies powering this chatbot, please visit:

• OpenAI Safety Systems
• Zapier Terms of Service

By using the Astor Hostels Chatbot, you acknowledge and accept these terms and conditions.