FAQs
Are there any age restrictions on staying at the hostel?
Yes there is an age policy, you must be between 18 and 40.
What happens if I want to cancel/amend my booking?
To change or cancel your booking just call us or drop us an e-mail, contact details are found here.
Why do you need my credit card details to book?
We always require a credit or debit card to secure the booking, in case you don’t show up.
Can I still book a room without a credit card?
You must provide a valid credit or debit card to book a bed with us.
Can I pay for my room using cash?
You can pay for your room in cash on arrival yes.
Can I pay for my booking in advance?
Yes of course, you just need to call the hostel and you can pay by credit/debit card.
Can I pay for my stay with a different card used to make the booking?
You can use any Visa, Mastercard, Maestro or Union Pay to pay on arrival, or in Cash if you prefer.
I didn’t receive a confirmation e-mail, what should I do?
Don’t worry. Just call or e-mail the hostel with your full name and they will find your booking.
Is it possible to make a booking for a large group?
Of course, just get in touch with our Group department at groupbookings@astorhostels.com
If I book for more than one person, are we sure to be in the same room?
We always try to put you in the same room, but because you are booking beds we cannot guarantee it.
What’s the difference between a double and a twin?
A double has one bed that is a double in size. A twin is two separate beds, either a bunk or two singles.
What’s the maximum length I can book at the hostel?
The maximum length you can book for is 14 nights.
Do you provide confirmation emails for embassies?
We do not provide confirmation e-mails to embassies.
Do you do rates for the long term?
We don’t provide long term rates, for daily rates see our website.
How do I cancel my booking, and will I get charged if I do?
If you have booked a free cancellation rate plan, you must give 72h notice to cancel your reservation and there will be no charge. If you booked an advanced purchase/non refundable you cannot cancel the reservation and will be charged the full amount.
Can we share a bed?
Each person wishing to stay at the hostel must book their own bed. However, if you wish to share with somebody that is up to you!
How can I get in touch?
Find all of our contact details here.
How do I get to the hostel?
Find a map, and details of how to get to the hostel from the airport here.
Which tube station is closest?
The closest tube station to your hostel can be found here.
Is there a bus connection from the airport?
There are buses from every major airport into London, for information on these go to nationalexpress.com or easybus.com.
How do I get from the hostel to the airport and vice versa?
Have a look at our Location pages under each hostel for info on how to get to and from the airport.
What time can I check in and check out?
Check out is anytime before 10.30am, and check in is anytime after 2pm.
What do I need to check in with?
To check in you must have Valid Government ID in the form of Passport, Driving License or for European Citizens an Identity Card.
If I arrive early is there somewhere I can store my bags?
Yes we have free luggage storage where you are more than welcome to store your bags for free.
My flight arrives late at night, will I still be able to check into my room?
Our reception is open 24 hours a day so you can check-in at any time of night.
If my flight leaves later than 10.30am can I store my bags whilst I explore the city?
Yes you can store your bags until your flight whilst you have one last visit!
Can I leave my luggage in storage with you for more than one day?
No I’m afraid we offer luggage storage just on the day of arrival or departure.
Can I have a bottom bunk?
You will be assigned a bunk on the day of your arrival so whilst we will do our best if you ask, we cannot guarantee it.
Are there laundry facilities available, and if so how much do they cost?
There are laundry facilities available, and the cost is £3 per wash and £1 per dry. We also have detergent for sale at the Front desk.
What can I borrow from the front desk?
You can borrow Padlocks, Adaptors, Hairdryers and Hair Straighteners all free of charge.
Is the linen provided?
Yes linen is provided, and unlike some properties your bed will be made for you on arrival.
Do you have towels to rent?
Yes you can borrow a towel for just £1.
Do you have lockers available to store valuables?
Yes we have free lockers available in reception for you to use with a padlock.
Is it safe to stay with a laptop or camera?
It is safe to stay with these valuables, though we recommend locking them in one of our secure lockers at reception.
Can I borrow a hairdryer?
Yes you can and at no extra cost!
Do you rent padlocks if I don’t bring one?
We rent padlocks at reception for free, with just a £5 deposit.
Do you rent travel adaptors if I don’t have one?
There are travel adaptors to rent too, free just a £5 deposit.
Can we use your hostel to receive mail/packages?
You can have mail or packages delivered to the hostel, but please notify the Reception in advance if you wish to do so.
Can I use the facilities/showers before I check in or after I check out?
You may use the facilities the day of your arrival or departure.
Do you provide airport transfers?
We don’t provide airport transfers, however the best ways to travel there can be found under Location for each hostel.
Can I use kitchen facilities and store food?
You may use the kitchen facilities to cook, and there are fridges and cupboards to store your food too.
What shops and restaurants can I find around the hostel?
There are lots of pubs, restaurants and takeaways around all of our properties. Ask the reception for tips and discounts at local businesses!
Do you provide breakfast, and if so how much is it?
We provide Continental Breakfast every morning, it costs just £1 and all proceeds go to Charity.
Do you sell any food or drink?
There is a vending machine in the corridor selling light snacks but we don’t have sell hot food.
Can I bring my own alcohol to the hostel?
You are allowed to bring your own food and alcohol into the hostel, though we recommend to drink responsibly!
Is there anything going on within the hostel during my stay?
At Astor Hostels we take pride in the social aspect of your stay. The hostel organizes events for every day of the year.
Do you organize any tours?
There are free tours running within London, our receptionists will be able to give you more details
What time can I come back to the hostel in the evening?
There is no curfew, you may return to the hostel at any time you like we are open 24 hours.
Do you offer any discounts?
For Discounts and Hot Deals, check out our Special Offers page.
Can I bring friends into the hostel?
You may bring a friend or relative into the hostel, but they must sign in with Reception and they cannot stay the night without booking a bed.
How long can I stay at the hostel?
The maximum length of stay is 14 nights.
Can’t find what you’re looking for? Send us an e-mail, find the contact details here.